Masturbator.ca ("we", "our", or "us") is committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
By using our website, you agree to the terms outlined in this policy.
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Information We Collect
We may collect the following types of personal information:
Personal Information You Provide
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Name
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Shipping and billing address
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Email address
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Payment information
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Order details
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Customer service communications
Automatically Collected Information
When you visit our website, we may collect:
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IP address
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Device type
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Browser information
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Pages visited
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Time spent on site
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Referral source
This information is collected through cookies and similar tracking technologies.
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How We Use Your Information
We use your information to:
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Process and fulfill orders
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Provide customer support
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Communicate order updates
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Improve website functionality
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Prevent fraud and unauthorized transactions
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Comply with legal obligations
We do not sell or rent your personal information to third parties.
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Payment Security
All payments are securely processed through trusted third-party payment providers. Masturbator.ca does not store full credit card details on our servers.
Payment processors may collect and process your payment information in accordance with their own privacy policies.
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Discreet Packaging & Billing
We respect your privacy.
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Orders are shipped in plain, discreet packaging.
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Billing statements do not display product details.
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Our company name appears in a neutral format.
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Sharing of Information
We may share limited information with:
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Shipping carriers (Canada Post, UPS Canada, FedEx Canada, Purolator)
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Payment processors
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Website hosting and analytics providers
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Legal authorities if required by law
All third parties are required to safeguard your information.
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Cookies & Tracking Technologies
We use cookies to:
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Enhance user experience
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Remember cart contents
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Analyze website traffic
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Improve marketing performance
You may disable cookies through your browser settings; however, certain website features may not function properly.
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Data Retention
We retain personal information only as long as necessary:
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To complete transactions
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To comply with legal requirements
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To resolve disputes
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To enforce agreements
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Your Rights Under Canadian Law
Under PIPEDA, you have the right to:
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Access your personal information
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Request correction of inaccurate information
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Withdraw consent (where applicable)
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Request deletion, subject to legal limitations
To make a request, contact us at:
📧 support@masturbator.ca
We may require identity verification before processing certain requests.
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Data Security
We implement appropriate technical and organizational safeguards to protect your information against:
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Unauthorized access
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Disclosure
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Alteration
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Destruction
However, no method of online transmission is 100% secure.
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Age Restriction
Our website and products are intended for individuals aged 18 years or older.
We do not knowingly collect personal information from minors.
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Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised effective date.
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Contact Information
If you have any questions regarding this Privacy Policy, please contact:
Masturbator.ca
Email: support@masturbator.ca
Live Chat: Available on our website