Shipping Policy

Order Processing

Once your order is successfully placed, you will receive an order confirmation email.
Orders are typically processed and dispatched within 12–24 hours (excluding weekends and holidays).
Once your order has shipped, you will receive a shipping confirmation email that includes:
  • Tracking number
  • Carrier name
  • Tracking link
You may also view tracking information within your order details page.

Shipping Carriers (Canada)

We ship across Canada using trusted national carriers, including:
  • Canada Post
  • UPS Canada
  • FedEx Canada
  • Purolator
Carrier selection depends on your location and warehouse availability.

Delivery Time & Shipping Cost

🇨🇦 Canada (Domestic Orders)

  • Free Standard Shipping Estimated delivery: 2–6 business days
  • Expedited Shipping (if selected at checkout) Estimated delivery: 1–3 business days
Delivery times may vary depending on:
  • Province or territory
  • Remote or rural delivery areas
  • Weather conditions
  • Carrier delays
Please note that delivery time estimates are not guaranteed.

Discreet Packaging

Your privacy is our priority.
All orders are shipped in:
  • Plain, unbranded packaging
  • No mention of product details
  • Neutral sender name
Billing statements will not display product descriptions.

PO Boxes & Address Accuracy

To ensure successful delivery:
  • Please provide a valid street address.
  • PO Box addresses may cause delays depending on the selected carrier.
  • Double-check your shipping details before completing checkout.
Masturbator.ca is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.

Changing Your Shipping Address

If you need to change your shipping address:
Please contact us immediately at support@masturbator.ca or via live chat.
⚠️ Once your order has been shipped, we are unable to modify the delivery address.

Delivery Issues

If your tracking shows "Delivered" but you have not received your package:
  1. Check around your property (porch, mailbox, garage).
  2. Confirm with household members.
  3. Contact the shipping carrier directly.
If further assistance is required, contact us at:
📧 support@masturbator.ca
💬 Live Chat available on our website
We will do our best to assist you in resolving the issue.

Shipping Delays

We are not responsible for delays caused by:
  • Severe weather conditions
  • Carrier operational delays
  • Public holidays
  • Incorrect address information
However, our support team will always assist you in tracking and resolving shipment concerns.